neciph Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information neciph collects, how we use it, who we share it with, and what rights you have as a Filipino player under applicable data protection law.
Contents
- Introduction
- Data We Collect
- How We Use Your Data
- Legal Basis
- Sharing Your Data
- Cookies & Tracking
- Data Retention
- Data Security
- Your Rights
- Children's Privacy
- International Transfers
- Policy Updates
- Contact & DPO
This policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
1. Introduction
This Privacy Policy ("Policy") describes how neciph ("we", "us", "our") collects, processes, stores, uses, and discloses the personal information of users ("you", "your") who access or use the neciph online gaming platform, including all associated websites, mobile-optimised pages, games, and services (collectively, the "Platform").
neciph operates in the Philippines and is committed to upholding the rights of data subjects under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations issued by the National Privacy Commission ("NPC"). By accessing or using the neciph Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein.
This Policy applies to all personal information collected by neciph through the Platform, through communications with our support team, and through any other interaction you have with neciph. It does not apply to third-party websites, services, or platforms that may be linked to or from the neciph Platform — those third parties operate under their own privacy policies, for which neciph bears no responsibility.
2. Personal Information We Collect
neciph collects personal information that is necessary for the lawful operation of the Platform, for regulatory compliance, and for providing you with a safe and personalised gaming experience. The categories of personal information we collect include:
2.1 Information You Provide Directly
- Identity data: Full legal name, date of birth, nationality, and gender;
- Contact data: Residential address (including city, province, and postal code within the Philippines), email address, and Philippine mobile number;
- Account credentials: Username and encrypted password (neciph never stores passwords in plain text);
- KYC documents: Copies of government-issued photo identification (e.g., Philippine Passport, LTO Driver's Licence, PhilSys National ID, UMID, Voter's ID) and proof of address;
- Financial data: GCash account details, Maya / PayMaya account details, BPI / BDO / Metrobank account information, USDT wallet addresses, and transaction history associated with your neciph account;
- Communications data: Records of your correspondence with neciph customer support, including live chat transcripts, emails, and any feedback or complaint submissions.
2.2 Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution;
- Usage data: Pages visited, game sessions played, wagering history, login timestamps, session duration, and navigation paths within the Platform;
- Cookie data: Preference cookies, session cookies, analytics cookies, and security tokens — see Section 6 for full details.
2.3 Information from Third Parties
- Identity verification providers: Data returned from KYC and anti-fraud verification services used to confirm your identity and assess risk;
- Payment processors: Transaction confirmation data from GCash, Maya, BPI, BDO, Metrobank, GrabPay, and 7-Eleven CLiQQ to reconcile deposits and withdrawals;
- Regulatory bodies: Information received from PAGCOR or other applicable regulatory authorities in connection with compliance obligations.
3. How neciph Uses Your Personal Information
neciph uses the personal information it collects for the following purposes:
| Purpose | Information Used |
|---|---|
| Account registration and management | Identity data, contact data, account credentials |
| Identity verification (KYC) and age verification (21+) | Identity data, KYC documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Fraud prevention and anti-money laundering (AML) compliance | Identity data, financial data, technical data, usage data |
| Providing customer support | Identity data, contact data, communications data |
| Personalising your gaming experience and displaying relevant promotions | Usage data, cookie data |
| Sending transactional and service communications (e.g., deposit confirmations, account alerts) | Contact data, account data |
| Responsible gaming monitoring and enforcement of self-exclusion | Usage data, identity data, account data |
| Platform security, abuse detection, and technical maintenance | Technical data, usage data, cookie data |
| Compliance with PAGCOR regulations and Philippine law | All categories as required by applicable law |
neciph will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate lawful basis for doing so.
4. Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), neciph relies on the following legal bases for processing your personal information:
- Contractual necessity: Processing that is necessary to perform our obligations under the Terms and Conditions you agreed to when registering your neciph account — including account creation, payment processing, and customer support;
- Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulatory requirements, anti-money laundering obligations under the AMLA, and tax reporting requirements;
- Legitimate interests: Processing necessary for neciph's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your data protection rights;
- Consent: Processing that is based on your freely given, specific, informed, and unambiguous consent — for example, receiving promotional emails or optional marketing communications. You may withdraw consent at any time by contacting [email protected], though withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
5. Sharing Your Personal Information
neciph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information only in the following circumstances and only to the extent strictly necessary:
5.1 Service Providers and Data Processors
neciph works with carefully selected third-party service providers who process personal information on our behalf and under our documented instructions. These include identity verification and KYC providers, payment gateway operators (GCash, Maya, BPI, BDO, Metrobank, GrabPay, 7-Eleven CLiQQ), cloud infrastructure and hosting providers, customer support platform operators, and fraud detection and cybersecurity vendors. All such providers are contractually bound to process data only as instructed by neciph and to maintain appropriate security standards.
5.2 Regulatory and Law Enforcement Authorities
neciph may disclose personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive. neciph will notify affected users of such disclosures where legally permitted to do so.
5.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of neciph's assets, personal information held by neciph may be transferred to the successor entity. You will be notified of any such transfer and your rights will be preserved in accordance with applicable law.
5.4 With Your Consent
neciph may share your personal information with third parties where you have provided explicit consent to such sharing.
6. Cookies and Tracking Technologies
The neciph Platform uses cookies and similar tracking technologies to enable core platform functionality, improve your experience, and support our security and analytics operations. A cookie is a small text file placed on your device when you visit the Platform. The cookies we use fall into the following categories:
- Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in during your neciph session and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality;
- Functional cookies: Remember your language preference, display settings, and responsible gaming tool configurations to provide a consistent experience across sessions;
- Analytics cookies: Collect anonymised or pseudonymised data about how users navigate the Platform — such as which game pages are most visited and how long sessions last — to help us improve Platform design and performance. neciph uses self-hosted analytics or privacy-respecting analytics services for this purpose;
- Security cookies: Support fraud detection, duplicate account identification, and bot mitigation by tracking device fingerprint signals and unusual access patterns.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your neciph account and accessing real-money games. neciph does not use third-party advertising cookies or behavioural tracking cookies that share your data with advertisers.
7. Data Retention
neciph retains personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
- Account data and KYC documents: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR regulatory requirements and anti-money laundering obligations under the AMLA;
- Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction;
- Customer support communications: Retained for two (2) years from the date of the last communication;
- Usage and technical logs: Retained for up to twelve (12) months for security and fraud analysis purposes, after which they are anonymised or deleted;
- Marketing consent records: Retained for the duration of your consent and for one (1) year after withdrawal of consent as evidence of the consent lifecycle.
After applicable retention periods expire, personal information is securely deleted or irreversibly anonymised in accordance with neciph's internal data lifecycle management procedures.
8. Data Security
neciph implements industry-standard technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, accidental loss, or destruction. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the neciph Platform;
- Encryption of sensitive personal information and financial data at rest within neciph's infrastructure;
- Strict access controls ensuring that personal information is accessible only to neciph personnel and authorised processors who have a legitimate need to access it;
- Regular security assessments, penetration testing, and vulnerability scanning of the Platform and its infrastructure;
- Multi-factor authentication options for player accounts to reduce the risk of unauthorised access;
- Comprehensive staff training on data privacy obligations and security practices.
While neciph employs robust security measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, neciph will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals as required by RA 10173 and its Implementing Rules.
9. Your Data Privacy Rights
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal information held by neciph. To exercise any of these rights, submit a written request to [email protected] from the email address associated with your neciph account.
Right to be Informed
You have the right to be informed of how your personal information is collected, used, stored, and shared — which is the primary purpose of this Privacy Policy.
Right to Access
You have the right to request a copy of the personal information neciph holds about you, as well as information about how it is being processed. neciph will respond to verified access requests within 30 days.
Right to Rectification
You have the right to request that inaccurate or incomplete personal information be corrected. For account details, you may also update certain information directly through your neciph account settings following your neciph login.
Right to Erasure (Right to be Forgotten)
You have the right to request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to neciph's legal obligations to retain data under PAGCOR regulations and the AMLA — erasure requests cannot override mandatory retention periods.
Right to Object
You have the right to object to the processing of your personal information where that processing is based on legitimate interests, including profiling for responsible gaming monitoring. neciph will consider and respond to objection requests within 30 days.
Right to Data Portability
Where processing is carried out by automated means based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Lodge a Complaint
If you believe neciph has not handled your personal information in accordance with RA 10173, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint is available on the NPC's official website.
10. Children's Privacy and the 21+ Requirement
The neciph Platform is strictly for persons who are 21 years of age or older, in accordance with Philippine gaming regulations. neciph does not knowingly collect personal information from any person under the age of 21. If neciph discovers or has reason to believe that a registered account belongs to a person under 21, the account will be immediately suspended, the matter will be referred to our compliance team, and any balance on the account will be handled in accordance with applicable regulatory requirements.
If you are a parent or guardian and believe that a person under 21 in your household has registered a neciph account, please contact us immediately at [email protected] so we can take prompt action.
11. International Data Transfers
neciph's primary operations are based in the Philippines and personal information is processed and stored within Philippine-based infrastructure wherever practicable. Where neciph engages third-party service providers whose infrastructure is located outside the Philippines — for example, certain cloud hosting or KYC verification providers — personal information may be transferred to and processed in other jurisdictions.
Any such international transfer is carried out only where neciph has put in place appropriate safeguards, such as data processing agreements containing standard contractual clauses approved by the National Privacy Commission, or where the receiving country has been assessed to provide an adequate level of data protection. neciph will not transfer personal information to a jurisdiction that does not provide adequate protection for your data rights.
12. Updates to This Privacy Policy
neciph may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. When material changes are made, neciph will post a notice on the Platform and update the effective date at the top of this document. Where required by law, neciph will seek fresh consent before processing your personal information under any materially revised terms.
We encourage you to review this Privacy Policy periodically. Your continued use of the neciph Platform following the effective date of any update constitutes your acknowledgment of the revised Policy. The most current version of this Policy is always available on the neciph Privacy Policy page at neciph.net/privacy-policy.
13. Contact Us and Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or neciph's data processing practices, please contact our dedicated privacy team. neciph has designated a Data Protection Officer (DPO) in accordance with RA 10173 and its Implementing Rules.
Data Protection Officer — neciph
Email: [email protected] (plain text — not a clickable link)
Subject line: "Data Privacy Request – [Your Registered Email]"
Response time: within 5 business days for general privacy enquiries; within 30 calendar days for formal data subject rights requests as required by RA 10173.
For responsible gaming concerns, including self-exclusion requests or deposit limit adjustments, please visit the Responsible Gaming page or access the tools directly through your account settings after completing your neciph login.
How neciph Keeps Your Data Safe
Six core principles that guide how we handle every piece of information you share with us on the neciph platform.
256-bit Encryption
All data transmitted between your device and neciph is protected by industry-standard 256-bit SSL/TLS encryption. Your credentials, financial data, and personal details travel securely — every single session.
RA 10173 Compliance
neciph processes your personal information in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the directives of the National Privacy Commission.
No Data Selling
neciph never sells, rents, or trades your personal information to advertisers or data brokers. Your data is used solely to operate your account, process payments, and keep the platform secure.
Your Rights, Respected
Access, correct, export, or request deletion of your data at any time. neciph responds to all formal data subject rights requests within 30 days in line with RA 10173 requirements.
Minimal Retention
We keep your data only as long as the law requires or as long as your account is active. Once retention periods expire, data is securely deleted or irreversibly anonymised — no unnecessary stockpiling.
Dedicated DPO Support
neciph has a designated Data Protection Officer available to handle your privacy concerns. Reach out any time at [email protected] — we aim to respond to all privacy queries within five business days.
Your Privacy is Protected at neciph
Now that you know exactly how neciph handles your personal information, you can play with confidence. Log in to your neciph account and enjoy a secure, fair, and fun gaming experience built for Filipino players.